Many Internet users with disabilities find web sites difficult or even impossible to use simply because of the way they are designed. Onetel is working hard to provide a website that is totally accessible.
Not all browsers allow you to make changes to the way you view the page, but here are some tips for some simple changes you may be able to make.
For improved visibility you may be able to increase (or decrease) the size of text and alter the choice of font.
You may require specific colours in order to be able to view the site easily.
If you are hard of hearing or speech impaired you can contact us using a text phone by typing your enquiry or conversation to: 0845 818 0505
You must have a text phone to access any of these numbers. This is a piece of equipment that allows deaf, hard of hearing or speech impaired to communicate over the telephone. A text phone has a small keyboard and screen to allow users to type and read what they want to say to each other.
We are able to provide our written documents in an alternative format such as Large print, Braille or Audio tape. Please call our customer service centre to let us know if you would like to receive bills, terms and conditions, our One.Guide or any other information in one of these formats.
If you are deaf, hard of hearing or have a speech impediment you may find that receiving your Onetel bill online could assist you. All online bills have been designed within W3C guidelines and are available through My Account.
By changing your text/font size of your Internet settings or installing your screen reader, you can easily manage your account online.
Our e-mail team is fully trained to deal with any customer service enquiries via e-mail. You might find this useful if you prefer silent communication or if you find accessing the telephone difficult.