Onetel Select Help

Questions & Answers

What is Select?

Customers on our UKTalk, UKCalls and CallSaver inclusive call plans, should access Onetel's great rates using our FREE Select service. Select is the name of the Carrier Pre-Selection service from Onetel, which lets you access low Onetel rates automatically, 24 hours a day! Select enables customers with a standard BT residential line to make Onetel their 'default' carrier of calls.

Select is FREE - no minimum monthly spend, no registration fee
You don't need to dial the area code when calling locally
Your phone number stays the same
Select works from all phone extensions in the house

To be eligible for Select, you need to be a BT residential customer and have a standard BT line. Onetel arranges the transfer directly with BT, and if we have any queries we will contact you.

What will adding Select to my account mean?

Choosing Select ensures you get great Onetel rates on every call. There is no need to dial an access code or use a dialler box - our low rates are applied automatically. We will bill you for the calls, not BT.

Do I have to contact BT?

No, we will contact BT on your behalf. BT will send you a letter; this is just confirmation. Should you find the information from BT confusing, or if you have any queries about the transfer, please don't call BT - call Onetel on 0845 818 8000.

Is there a minimum term to register for Select?

No, there is no minimum term to stay registered and no minimum monthly spend requirement. However, please allow at least ten working days if you choose to cancel Select at a later date.

Are there fees, charges or conditions I should be aware of?

No. Select is free to order and there are no monthly charges beyond what you already pay for your calls and (where appropriate) for our landline call plans. There is no disconnection fee should you chose to disconnect Select and/or your Onetel landline service at a later date.

What happens to my current phone number and line rental?

Nothing. Just as with other Onetel services, your phone number will stay the same. BT will continue to bill you for your line rental and any other Calling Features (like 1471 or Call Divert) you have. You will not have to modify your phone line or internal wiring in any way to get Select.

When will my service become active?

The minimum activation time is ten working days from the date of your order. You can check the progression of your Select request in My Account.

What happens to my Internet access?

There is no change. You will still be able to access the Internet with Select. If you use the Casual Access Internet package from Onetel or another pay-as-you-go package, calls will be billed by Onetel. This may mean that you may be charged slightly more for these calls. If you have any questions, please call us on 0845 818 8000.

If you are on a fixed monthly Internet or Broadband package with unlimited hours, you will continue to be billed by your current provider. If you have any questions about your Internet setup, please call us on 0845 818 8000. You can read the Internet Help & Support for more help.

Which of my calls will NOT go through Onetel?

Short numbers such as 999, 150 etc will continue to go via BT. Other calls will go through Onetel automatically, including your great value Directory Enquiries calls made to 118 111. Calls are charged at 40p connection fee and 23p per minute thereafter from your Onetel registered landline.

Will Select work with my existing services?

Yes, unless you have BT Call Barring - you will have to cancel this with BT before you request Select. All other services are unaffected by Select and will continue to work as normal. This includes 1471, 1571 and Call Divert. Select also works perfectly with modems, broadband Internet, Sky/Freeview digital TV boxes and alarm systems.

Will Select work from all of my telephone extensions?

Yes. Select will route calls made on every extension socket on the specified telephone number. If you wish to have Select on more than one BT landline, then please register them at My Account.

Can I still use BT if I need to?

Only for International calls will you be able to use BT. Prefixing your destination number with 1280 will route the call via BT. This will however cause your call to be billed by BT at BT rates.

Are there any services that are incompatible with Select?

The following products and services cannot be used in conjunction with Select:

Phone Pal or any other dialler / smart box
Call divert
Call barring
Feature line / net
BT light user scheme
Life Line buttons
PABX and switchboard systems
Alarm Systems
Emailer Phones
PDQ machines

Please Note: Calls made through interactive Sky Digital services will route via Onetel as a Non-Geographic number eg: pre-ordering of films or sporting events.

Select Troubleshooting

Incoming Calls

Select is an outbound call service, therefore if you experience problems with the quality of incoming calls or problems with your telephone not ringing correctly, you will need to contact BT.

Outgoing Calls

If you do not have a dialling tone when you lift the receiver, please contact BT.

Billing

If you have been billed by BT for calls via the Select service; please consider the following:

The date of the Select service activation on your phone line.
The type of calls that have routed via BT, as short dial numbers (eg 123) will always route via BT.
Any International calls made with the prefix 1280 will route via BT.

If there are still unexplained calls on your BT bill, please contact the BT billing team.