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Help :: Broadband :: Ordering Broadband

Ordering Broadband Help

Questions & Answers

How long does it take to get Broadband?

The Broadband ordering process takes place in various stages.

  • Stage One: 3 to 5 working days
    Onetel processes your order and then forwards your Broadband request to BT.
  • Stage Two: 10 to 15 working days
    BT conducts a series of tests on your line, as follows:
    • Line length
      They need to know how far away you are from the exchange. This is related to the lenght of the line rather than the physical distance from the exchange.
    • Line loss
      They need to ensure your line has suitable quality for ADSL. You need a line loss of no more than 41db for 1Mbps and 2Mbps products, and 55dB for 512kbps products. This test is normally a paper exercise based around the records for your line and area, if a borderline figure appears they may test it out in the street.
    • Capacity
      If an exchange has been upgraded they would have done this to enable a set amount of users on. When this figure is reached no other customers will be added without a further upgrade.
    • Whoosh test
      This basically tests the line from one end to the other.
  • Stage Three: Process completed in around 20 working days
    After BT confirms that all tests have been passed, Onetel will then provision you with a username and password and dispatch this information along with your equipment. This information will contain the date that your line will go live. You should receive the equipment by courier shortly before your live date.