Help :: My Account

My Account Help

Questions & Answers

What is My Account?

The My Account area of the website allows you to fully manage your account online. Once logged in, you can:

  • View current and previous bills
  • Pay your bill and set up direct debit
  • View unbilled calls & monitor usage
  • Analyse your bills
  • Update your contact details, including e-mail and home address
  • Order other products & services
  • Save money when signing up for direct debit and Online Billing
  • Earn loyalty rewards

To access My Account, please visit

What happens the first time I log in to My Account?

You will be asked to enter a security question and answer, just in case you ever forget your password in future.

Is my password the same as the one that I used to log in with?

No. Your new password will have been supplied to you on a letter that was sent out from Onetel recently. You may need to re-set your password when you log in for the first time.

What happens if I forget my password?

If you forget your password, follow the Forgotten Password link on the log in screen on My Account.

Need to tell us about an account holder who has passed away?

We understand that handling the affairs of a friend or relation who has passed away is a difficult undertaking so we try to make the process as easy as possible. Please contact Customer Services on 0845 818 8000 who will be able to assist you in changing the owner or closing the account. Please have the account details and name of the account holder to hand when you call.