Help :: My Account

My Account Help

Questions & Answers

What is My Account?

The My Account area of the website allows you to fully manage your account online. Once logged in, you can:

View current and previous bills
Pay your bill and set up direct debit
View unbilled calls & monitor usage
Analyse your bills
Update your contact details, including e-mail and home address
Order other products & services
Save money when signing up for direct debit and Online Billing
Earn loyalty rewards

To access My Account, please visit www.onetel.co.uk/myaccount.

What happens the first time I log in to My Account?

You will be asked to enter a security question and answer, just in case you ever forget your password in future.

Is my password the same as the one that I used to log in with?

No. Your new password will have been supplied to you on a letter that was sent out from Onetel recently. You may need to re-set your password when you log in for the first time.

What happens if I forget my password?

If you forget your password, follow the Forgotten Password link on the log in screen on My Account.