Help :: Landline :: Mobile Override
Mobile Override Help
Questions & Answers
What is Mobile Override?
It allows you to 'override' your existing mobile network and get great Onetel International Talk rates.
How much does Mobile Override cost?
There is no monthly fee. Calls are charged at Onetel International Talk rates. Visit the rates page for full details.
Can I still use my mobile access or Mobile Override services with an Orange mobile?
Yes, you can still use your mobile access or Mobile Override service. You will however have to use a new 020 access number, which will potentially give you a better rate from an Orange mobile than continuing with the 0800 number. Orange will charge you for calls to this new access number at your current Orange rate for calls to a landline. See above for new access numbers.
How much will calls cost to the new 020 access numbers?
Orange will charge you for calls at your current rate for calls to a landline. For information about these rates, please contact Orange direct.
Why was I not told of this change?
Orange has informed their customers by way of a message that you will hear when you call an 0800 number.
Troubleshooting
Are you pressing the hash (#) key after the destination number?
Your call will be routed through your mobile phone service provider if you do not press hash (#) after the destination number.
Are you receiving a recorded message informing you that the 0800 Onetel override code (for Orange customers) will be subject to a charge when your 0800 calls are free?
Your mobile provider may have barred our current access number. If this is the case, Onetel will provide a new number. Please dial 0800 957 0400 to find the current Orange access number. Please note: You may also get the message 'number not recognised'. If this is not a fault on your mobile network, then follow the steps above.
Do you have 'call barring' or 'incoming calls only' set up?
To make calls through Onetel you must be able to make outbound calls. If you are still having difficulties please Log a Service Fault.
